Refunds & Exchanges

We get it. Buying apparel online can sometimes be challenging - maybe you didn't look at the size guide, or maybe you did but you rounded down or up ambitiously. Either way, we want you to be happy with the product(s) you get. If you would like to return any of our products for any reason or are unhappy with an item you’ve received, please review our policies below on refunds and exchanges, or contact us directly. 

Terms and Conditions for Returns

All requests for refund or exchange must be submitted within 30-days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30-days after the estimated delivery date.

Please inspect your order upon reception and contact us immediately if the item is defective or damaged, or if you receive the wrong item. Please include photos so that we can evaluate the issue and make it right. 

To be eligible for a refund or exchange, your item must be in the same condition that you received it: unused, unwashed, unworn, undamaged, with tags, and in its original packaging. Any merchandise that has a smoke or pet odor will not be accepted for return. You’ll also need the receipt or proof of purchase. 

To start a return: please use the the following link: Request a Refund or Exchange.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. While we do supply free return shipping for online orders, we cannot refund original shipping charges unless a defective product was received or a shipping error occurred.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and request a refund. Once the return is accepted, make a separate purchase for the new item. If the exchanged merchandise is for greater value, the customer is responsible for paying the difference.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Due to varying bank policies, please allow 1-2 billing cycles for the credit to appear. 

If you have any further questions about returns or exchanges, please contact us at steves33llc@gmail.com.